Shipping policy

Last updated: September 9, 2026

Where We Ship

Online checkout is currently available for shipping addresses within the United States. International checkout is not currently enabled. For an international or freight order, contact us before purchasing so that availability, shipping terms, export restrictions, duties, and costs can be confirmed in writing.

Orders ship from:

Luminary Industrial Supply

8737 Knight Rd

Houston, TX 77054

United States

Local delivery and in-store pickup are not currently available.

Processing and Fulfillment Times

In-stock parts and accessories are normally processed within 1–3 business days after payment is confirmed. Large equipment, special-order products, custom-configured products, and items requiring freight service may require additional processing time. Any product-specific lead time shown on a product page or confirmed in writing forms part of the estimated fulfillment timeline.

If no product-specific lead time is stated or separately agreed, we expect to ship the order within 30 days after receiving a properly completed order and payment.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after business hours begin processing on the next business day.

If we cannot ship within the stated or agreed timeframe, we will contact you with a revised estimate. You may accept the delay or cancel the unshipped order for a prompt refund, as required by applicable law.

Shipping Rates and Delivery Estimates

Available shipping methods, charges, and estimated transit times are displayed at checkout based on the destination, order value, package weight, and available carrier services. Current domestic options may include Economy, Standard, and free Economy shipping for qualifying orders. The checkout amount controls if it differs from an earlier estimate.

Delivery estimates begin after the order has been processed and accepted by the carrier. They are estimates, not guarantees. Weather, peak-season volume, carrier disruptions, remote destinations, incorrect addresses, and other events outside our reasonable control may cause delays.

Oversized or heavy equipment may require freight service. We will disclose and obtain approval for any material shipping change or additional charge before fulfillment.

Tracking and Split Shipments

When tracking is available, it will be sent to the email address or phone number provided at checkout. Orders containing multiple items may ship in separate packages. You will not be charged additional shipping solely because we split a shipment unless you approved the charge in advance.

Address Accuracy and Delivery Problems

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. Once an order has been transferred to a carrier, an address change may not be possible and carrier correction or reshipment fees may apply.

If tracking shows an exception, a package arrives damaged, or an order appears lost, email laserluminary@gmail.com with the order number and relevant photographs or tracking details. We will work with the carrier and customer to investigate. Do not discard damaged packaging until the claim is resolved.

International Duties and Restrictions

For international orders arranged in writing, the customer is responsible for import duties, taxes, brokerage fees, permits, and local compliance unless we expressly agree otherwise in writing. Certain industrial equipment, lasers, components, and technical products may be subject to export, import, safety, or end-use restrictions. We may decline or cancel an order that cannot lawfully be fulfilled.

Contact

Shipping questions: laserluminary@gmail.com or +1 713-344-7725.